CANCELLATION POLICY Cancellations or rescheduling group classes must be done through the scheduling page at least 24 hours prior to the class start time to avoid being charged the no show or late cancellation. We do not accept cancellations made by verbal. To cancel please do this online via your personal login to the BUNGEE PHYSIO HK booking web. If this fails, please email bungeephysiohk@gmail.com. All sessions must be prepaid to secure the booking. There is a strict 24-hour cancellation policy for all sessions. If you fail to cancel prior to this time, you will lose your session and the full amount will be deducted from your account or package. All sessions must be prepaid to secure the booking. BUNGEE PHYSIO HK may cancel a class at any time and for any reason. You will be credited for any classes in this circumstance. Group classes require a minimum of 2 clients to run. If this is the case up to 12 hours before the class starts, unfortunately the class will be cancelled. BUNGEE PHYSIO HK will contact you via WhatsApp or email. You will not be charged and your session will be refunded.
MEDICAL WARNING Prior to undertaking any new form of exercise, you should consult with your doctor or other healthcare practitioner to ensure that you are mindful of your current health and any restrictions that may be appropriate for you. You must notify your instructor if you have any pre-existing injuries or medical conditions which may impact upon your ability to perform the exercises in our classes. By undertaking any exercise program (including the use of any equipment purchased from us), you acknowledge that you do so at your own risk that that the creators, instructors and distributors of our exercise programs will not be liable for any personal injury, loss or liability of whatsoever nature arising as a result of, or in connection with, your undertaking of any such exercise program or following advice contained on our website or given by our instructors. Owners and/or teachers reserve the right to restrict clients to a particular class type for safety reasons; and owners and/or teachers reserve the right to turn clients away if they do not have the correct medical clearance.
PURCHASES All purchases are non-refundable and non-transferable between individuals. No refunds will be provided. No exceptions. No extensions are permitted to the specified expiry period. Payment must be made prior to booking. You must either have pre-purchased sessions on your account or pay at the time of booking via the website.
SICKNESS OR INCAPACITY If you become unable to use the studio facilities because of temporary physical or medical incapacity and provide a medical certificate from a qualified medical practitioner, you are entitled to freeze your package for a minimum period of two (2) weeks up to a maximum period of six (6) months. However, you may not freeze your package for a longer period than set out in the medical certificate. Your package will automatically recommence after the date you have specified in your request to freeze, with no remaining freeze facility available for any cause.
